FAQ

Frequently asked questions

Returns & Refunds


Refunds and Exchanges are not allowed. All sales are final. Please be noted that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason.




Delivery


Processing time for orders is 3-5 business days (business days do not include weekends or holidays). Once shipped, delivery time within the United States is 3-5 business days and 7-14 / 21 business days internationally. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.





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